Why collect and process CDR data?

  • Information Security – Many security threats are created by employees, whether intentionally or unintentionally. Monitoring of CDR data provides an audit trail to trace the source of the problem and prevent recurrence.
  • Physical Security – Whether a physical threat is against the company or an employee, CDR data provide information, such as Caller ID, quickly to assist the police or corporate security in dealing with the threat.
  • Prevent Loss of Employee Productivity – CDR is an effective tool to monitor employee productivity. Whether tracking the number of sales calls or calls to an unacceptable destination, CDR data can provide daily, weekly or monthly reporting.
  • Facility Optimization – CDR data allow companies to analyze call traffic in order to justify reducing or increasing the number of lines, verify peak traffic hours, and to monitor high cost calls such as international, long distance, 900 numbers, or excessively long duration or high frequency calls.